UK – Fluid, St. Austell, a British promotional products agency that operates throughout Europe, which is part of the global marketing agency, Brand Revolution, has won the Feefo Platinum Trusted Service Award for the eleventh time in a row.
Feefo is an independent seal of approval that recognises companies that consistently deliver a superior customer experience. Launched in 2014, it honours brands that use the platform to collect verified reviews and gather valuable customer feedback. The awards reflect the companies’ commitment to excellent customer service through the analysis of genuine customer feedback, according to Feefo. Companies that achieve the Gold Standard for three consecutive years are awarded the Platinum Service Award. To reach this level in 2026, Fluid has delivered outstanding performance for three years in succession and has received at least 50 verified reviews annually since 2023, achieving a Feefo service rating of 4.5 or higher.
Aaron Loveridge, Chief Revenue Officer at Brand Revolution, congratulated the team: “Winning Feefo’s Platinum Trusted Service Award once again is a real moment of pride for us. Reaching eleven consecutive wins is no small feat and it speaks volumes about the consistency, care and passion our team brings to everything they do. Most of all, though, it is a reflection of the incredible relationships we have built with our customers – their trust pushes us to keep raising the bar. A huge thank you to everyone, who played a part in this achievement!”
