D – In the course of restructuring measures, Reflects has reorganised its customer service in order to better accommodate the individual customer requirements over the coming years. According to company accounts, customer surveys had shown that the high-quality customer service offered by Reflects is considered to be one of its strengths. With immediate effect, the Cologne-based company will be dividing its customer service employees up according to zip codes and federal states. According to Reflects Sales Director, Frank Krüger, this new form of organisation offers considerably more flexibility with regards to the individual customer address and the product-specific specialised knowledge regarding the extensive product range: “Our customers have been appreciating the high level of consulting competence of our employees for years. In cooperation with our customers, Reflects stands for reliability, honesty and und calculability. We aim to win further popularity points here in the future.”

reflects team export3 - Reflects: Reorganisation of the customer service

The export team (f.t. back left to t. front): Djoe Baruani, Flavia Bota, Dennis Ouwerling and Salvatore Laudani. Not on the photo: Janine Busser, who is the sales representative for the Netherlands.

frank krueger reflects - Reflects: Reorganisation of the customer service

Reflects Sales Director, Frank Krüger.

 

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